FAQ’s

Absolutely! Deluxe Home Decor & Furniture has partnered with several reputable companies to provide our customers with a range of flexible financing solutions. Discover your options HERE.

When browsing the product page, look for the following labels:

• In-Stock | Ready to Go: This item is currently warehoused and ready for immediate delivery scheduling.
• In-Stock: This item is due to be available within approximately one week.
• Available for Backorder: Please contact us directly for an estimated arrival time (typically falling between 4 to 8 weeks).

Yes, you can! Deluxe Home Decor & Furniture maintains a convenient location in the Tampa, FL area, where you can browse a diverse selection of display items.

• Tampa Store: 7925 Citrus Park Town Center Tampa, FL 33625 | Store Hours: Monday – Thursday: 11:00 AM – 8:00 PM, Fri – Sat: 10:00 AM – 9:00 PM, Sun: 11:00 AM – 6:00 PM.
• Please call us at (813) 893-5886 to confirm if a specific item is currently on display at our store!

To receive your furniture sooner, you are welcome to pick it up directly from our warehouse. Be sure to review our Pick-up Policy beforehand for important details regarding required identification, on-site inspection, and any applicable storage fees.

If our system flags your order as a medium or high-risk transaction, we must implement additional security measures to confirm your identity and safeguard both you and our company against potential fraudulent activity. To proceed, we may ask you to cooperate by providing a screenshot of your ID, the card used, and a screenshot of the bank’s payment authorization. We recognize this may be inconvenient, but these steps are essential to guarantee the security of your transaction. All information you provide is kept confidential and secure and used strictly for verification.

If you need to cancel an order, we strongly encourage you to review our detailed Refund & Return Policy first. Cancellation policy charges vary based on the order date, processing time, payment status, and the item’s location (e.g., in transit). While we can process a full refund for an order that has not yet been processed, once an order is in an advanced stage, cancellation may be impossible or subject to a fee of up to 30%.

Your unique order number is provided in the order confirmation email sent to your inbox immediately after placing your order.

Delivery timing depends on factors like vendor availability, final destination, weather conditions, shipping volumes, and unforeseen circumstances (force majeure).

• Tampa Area: We proudly offer next-day delivery for most items in the Tampa area. Note that this service is not available on Saturdays and Sundays.
• Other Florida Areas: Deliveries typically arrive within 1 to 10 business days after shipment.
• Out of State: For states outside of Florida, delivery generally takes 2 to 4 weeks after shipment.

Please be aware that unexpected issues, such as changes in delivery capacity or shipping volumes beyond our control, may result in delays to your order’s arrival.

We will always notify you the day before your scheduled delivery. You will be provided with a precise three-hour arrival window. Furthermore, our professional drivers will call you 15-30 minutes before their arrival to give you a final heads-up.

You can take several steps to guarantee a satisfactory delivery process:

• Confirm the delivery method selected meets your needs.
• Provide an accurate and complete address during checkout.
• Include any relevant notes that could assist the delivery team (e.g., gate codes, special instructions).
• Timely confirm the delivery when prompted via text, email, or call.
• Ensure someone is home during the scheduled three-hour window, as drivers can only wait a maximum of 10-15 minutes.
• Be ready to receive a call from the delivery team.
• Have your government-issued ID ready for confirmation, as a signature will be mandatory upon receipt.

We strive to showcase our furniture with high-quality, accurate images. However, please understand that lighting conditions and individual screen settings may cause the color of the physical item to appear slightly brighter or darker than the pictures.
TIPS for Accuracy:

• Examine the high-resolution images and videos provided, looking at the furniture from various angles.
• Read the product description carefully to understand the materials, finishes, and care instructions.
• Use a measuring tape to confirm the listed dimensions and ensure the piece will fit comfortably in your intended space.

Please call us immediately at (813) 893-5886 to arrange a new delivery date. Be advised that you will be responsible for covering a second delivery fee.

Absolutely! Call us, and our team will be happy to assist you with upgrading or adjusting the delivery method you initially selected.

Deluxe Home Decor & Furniture does not offer removal or disassembly services for your old furniture.

If the item remains in good condition, we highly recommend donating it to a local charity. Alternatively, please contact your city or town’s sanitation department to learn about your official disposal options.

It is critical to report any damage within 24 hours of delivery. Claims reported after this 24-hour window cannot be processed.
To initiate a claim, please send an email to support@deluxehomedecorfurniture.com with all required supporting documentation (Order #, high-quality photos, serial/SKU numbers).
If the manufacturer determines the product is repairable, we will dispatch a certified technician to your residence to fix the item at no extra cost to you. You must retain the original packaging as it is mandatory if a full replacement is authorized.

Please contact us immediately at (813) 893-5886 so we can quickly resolve the issue. If the missing component is available, we will ship it out on the next available delivery route, and you will not be charged a second delivery fee.

Once a cancellation or return is confirmed, the refund typically takes three to five business days to appear on the original payment method, depending on your financial institution’s processing times. We are unable to issue refunds via cash, check, or to a different payment method.

You must report a wrong item by contacting our customer service team via email or phone within 24 hours of delivery. Please provide your order number, a detailed description, and any relevant photos.

Do not dispose of the incorrect item until you receive explicit written instructions from our customer service team. In most cases, we will arrange for the incorrect item to be returned to us.

No. If you discard the item without prior written authorization from our customer service team, we will be unable to process any claim or refund for the incorrect item.

Yes. Once the issue is verified and the correct item is confirmed in stock, we will arrange an exchange delivery at no additional charge to you.